Refunds & Exchanges

Your satisfaction for healthy skin is important to Anastasia Marie Laboratories. AmLab is committed to providing you with high-quality products and we will gladly replace any damaged or defective item.

Amlabs will only accept returns on items purchased from us directly. To return or exchange an item please call: 800-542-7546 or email us at customercare@amlabs.com within 30 days of receipt of your purchase.

  • We cannot accept returns of products purchased from any other store, agent or source.
  • Shipping and Handling fees are not refundable on returns or exchanges.
  • All refunds will be made by company check.

Please note, that NO RETURNS WILL QUALIFY for a credit or exchange without an RMA# (Return Merchandise Authorization Number) or if the above criteria is  not met. Please make sure you qualify before returning your items.

Return Procedure

Obtain your RMA# (Return Merchandise Authorization Number) within 30 days of receipt of your order by emailing us at customercare@amlabs.com or call us at 800-542-7546 anytime Monday – Friday 9:00-5:00 CST. Returns will be processed within 10 business days of receipt of your merchandise and a check will be sent to you.

  • All products to be returned to Amlabs must be in their original package and unused.
  • Include a copy of your invoice and RMA# with your return.
  • We cannot accept returns of products purchased from a retail location, or from any third party.
  • Use a prepaid traceable and insured shipping method as we cannot be responsible for return postage, lost or incorrectly delivered items.

Other Polices

  • Checks received by us for the purchase of products must be imprinted with your name, physical address and imprint of the check’s issuing bank.
  • If your check is declined, a fee may be assessed.
  • We are not responsible for typographical errors on the website on product packaging or related materials.
  • Pricing is subject to change without notice.